CRM – Complaint Registration :
To register a customer complaint, follow these steps:
- Click “New”:
Fill in the details: Enter the following information accurately: - Date: The date the complaint was received.
- Resource receiving complaint: The person or department responsible for receiving the complaint.
- Sales order: The sales order number related to the complaint.
- Complaint type: The type of issue the customer is facing ( product quality, delivery delay) .
- Customer: The customer’s name
- Item: The product or service related to the complaint.
- Response: response to the complaint.
- Status: Is the complaint open or closed?
- Complaint reason: you can write to the complaint reason you can write any number of words
- Save: After filling in all fields, click the “Save” button to record the complaint.
